Information about us
The Website https://crepprotect.com is a site operated by Crep Protect Limited. We are registered in England and Wales under company number 09223288 and with our registered office at Unit 2 Western Avenue Business Park, Mansfield Road, Acton, London, United Kingdom, W3 0BZ. References to “we“, “our“, “us” in these Terms is to Crep Protect Limited.

Service availability
Our Website is only intended for use by people resident in the United Kingdom, USA and the Republic of Ireland. We do not accept orders from individuals outside of those countries.

All orders are sent using Royal Mail.
Standard UK Mainland (approximately 3-5 working days)

Shipping and delivery
We will aim to ship all orders placed before 3pm the same day.
Orders to be shipped by Special Delivery must be placed before 1pm on the date of order.
Orders placed after 1pm on Fridays will be shipped on the next available working day.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

The Dispatch Confirmation will include a tracking number.

All orders will require a signature on delivery.
Delay is sometimes outside of our control and therefore, time of delivery will not be of the essence. As such we will not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the Products to you.

If the Delivery Address is incorrect or incomplete and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. Where we deem the order to be cancelled we will refund the price of the Products, but we shall be entitled to keep the amount you paid for delivery.

The price of any Products will be as quoted in Pounds Sterling on our Website from time to time, except in cases of obvious error.

These prices include VAT (unless expressly stated as exclusive of VAT) but exclude delivery costs, which will be added to the total amount due as set out in clause 6 of these Terms.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. The cost of foreign products and services may fluctuate.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Full payment must be received and verified by us before your purchase can be guaranteed.

The price of any Products will be as quoted in Pounds Sterling on our Website from time to time, except in cases of obvious error.

These prices include VAT (unless expressly stated as exclusive of VAT) but exclude delivery costs, which will be added to the total amount due as set out in clause 6 of these Terms.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. The cost of foreign products and services may fluctuate.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Full payment must be received and verified by us before your purchase can be guaranteed.

We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

This does not include or limit in any way our liability: for death or personal injury caused by our negligence;
under the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We will not be liable for any loss or damage caused by viruses, a denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this clause 14.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 14.1.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

If we are unable to fulfil or deliver an order due to events beyond our reasonable control, we shall not be responsible for the non-delivery or fulfilment of that order. We will attempt to complete delivery or fulfilment of all such orders as soon as the Force Majeure Event ends.

We have the right to revise and amend these Terms from time to time without notice to you.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).