MY ORDER IS WRONG
My order does not contain all my items?
Please check your shipping confirmation email to see if your order is being shipped in separate parcels.
We always try to get your order to you in an efficient and sustainable way. However, there could be a possibility that your order may come in more than one shipment due to stock availability and your items having to be picked from different warehouse locations.
This means your items will not be shipped at the same time and you may receive an email advising that some of your items are on their way.
You can keep an eye on the status of your orders in your Crepprotect Account.
My order has arrived but it is wrong?
In the unlikely event you are missing an item, or have received a wrong item/order, please contact us at email@example.com immediately with the following information:
- Your order number
- The name of the item you did not receive
- A photo and the name of the item you have received (if the wrong item)
Once we have received the above info, our Customer Support team will be in touch with you. Please note, all claims for orders arriving with missing / wrong items must be made within 7 days of the delivery date.