CHANGE MY ORDER
Can I make a change to my order?
Unfortunately, we are unable to make any changes to your order once you have placed the order at checkout, this includes:
- Changing the item
- Delivery/billing address
- Adding/removing items to your order
There is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.
Once this time has passed the order can't be cancelled, however you can return the items once delivered.
Can I change my address on my order?
We can not change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.
If your order can not be delivered, the courier will return it to us at Crepprotect and you will receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.
If your order hasn't been shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.
If your order has been shipped, please contact the courier directly as soon as possible as they may be able to help. If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we are not liable to refund/replace this order.